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Refund & Cancellation Policy

Last Updated: January 1, 2025

At Muezza Collect, we are committed to providing a transparent and fair experience. This Refund & Cancellation Policy explains the terms under which you may cancel your subscription and request a refund for our AI-powered collection, credit management, and payment automation platform ("Service"). By subscribing, you agree to this policy.

1. Subscription Cancellation

You may cancel your subscription at any time. To cancel, visit your Account Settings or contact our support team at support@muezzacollect.com. Upon cancellation:

• You will continue to have access to the Service until the end of your current billing period.
• No further charges will be applied after the cancellation date.
• Your data will be retained for 30 days post-cancellation, after which it will be securely deleted (unless required otherwise by law).

2. Refund Eligibility

We offer refunds under the following circumstances:

• First-time subscribers: If you are a new customer on the Starter or Business plan, you may request a full refund within 7 days of your initial purchase if the Service does not meet your expectations.
• Technical issues: If a critical, reproducible bug prevents you from using core features and we cannot resolve it within 14 days, you may be eligible for a pro-rated refund.
• Duplicate charges: If you are charged multiple times due to a billing error, the duplicate amount will be refunded immediately.

3. Non-Refundable Situations

The following are not eligible for refunds:

• Subscriptions beyond the initial 7-day refund window.
• Enterprise plan custom contracts (refund terms are governed by the individual agreement).
• Partial months or unused portions of a subscription after cancellation.
• Refunds requested due to a change of mind after the refund period.
• Accounts terminated due to violation of our Terms of Service.

4. How to Request a Refund

To request a refund, email billing@muezzacollect.com with the following:

• Your account email address
• Invoice or transaction ID
• Reason for the refund request

We will acknowledge your request within 2 business days and process eligible refunds within 7–10 business days. Refunds will be credited to the original payment method.

5. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the new terms.

6. Contact

For questions about refunds or cancellations, reach out to:

Email: billing@muezzacollect.com
REGISTERED OFFICE: MUEZZA FINANCE NOVIXA GLOBAL PRIVATE LIMITED CIN: U64910WR2026PTC294934 Gopalpur, English Bazar, Malda – 732209, West Bengal, India.